Man with Van Soho Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Soho provides transport, removal and related services. By placing a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Man with Van Soho for the provision of services, incorporating these Terms and Conditions.
Services means any man and van, transport, loading, unloading, packing, moving, delivery, removal, clearance or related services supplied by us.
Vehicle means any van or other vehicle used to provide the services.
Goods means any items, belongings, furniture, equipment or materials which we are asked to move, transport or handle.
We, us or our means Man with Van Soho.
You or your means the customer placing the booking and any person on whose behalf the booking is made.
2. Scope of Services
We provide man and van and removal services for domestic and business customers, including local transport, small house and flat moves, office moves, item collection and delivery, and related loading and unloading. The exact scope of services will be agreed with you at the time of booking and confirmed in your booking details.
Any additional work requested on the day of service that falls outside the agreed scope is subject to our availability and may incur further charges. We reserve the right to refuse any work that we consider unsafe, unlawful, excessively heavy, or not reasonably practicable with the resources available.
3. Booking Process
You may request a quote and make a booking by contacting us and providing accurate information about the services required. This includes, but is not limited to, collection and delivery addresses, access details, floors and lifts, parking conditions, size and quantity of goods, and any special handling requirements.
Any quote given is based on the information you provide. If that information is incomplete or inaccurate, we may amend or withdraw the quote or adjust the price on the day of service. Quotes are an estimate only unless expressly confirmed as a fixed price.
Your booking is confirmed only when we explicitly accept it and provide confirmation details. We may decline any booking at our discretion. It is your responsibility to check the confirmation and notify us immediately of any errors or changes required.
For larger moves or services requiring additional vehicles or staff, we may require a site visit or additional information before confirming the booking.
4. Customer Responsibilities
You agree to:
Ensure that you, or a suitably authorised adult representative, is present at collection and delivery addresses for the duration of the service to provide access, instructions and to sign any documentation.
Arrange suitable parking and, where required, any parking permits or permissions for the vehicle. Any parking charges or fines incurred as a result of your failure to arrange lawful parking may be added to your bill.
Ensure safe and reasonable access to the property, including informing us in advance of stairs, narrow doorways, restricted access, low ceilings, or any other potential obstacles.
Properly pack, secure and protect your goods unless you have arranged for us to provide packing services. Fragile or high value items must be clearly identified and, where necessary, separately packed.
Comply with all applicable laws and regulations relating to the goods to be moved and the premises we attend.
5. Items We Do Not Move
We do not transport or handle goods that are illegal, dangerous, explosive, corrosive, flammable, perishable, living, or otherwise unsuitable for transport. This includes, without limitation, firearms, ammunition, gas cylinders, chemicals, drugs, cash in significant quantities, jewellery of high value, or items requiring specialist transport licenses.
If such items are presented without our prior written agreement, we may refuse to move them, cancel the service, or remove them from the vehicle. You will be responsible for any loss, damage, cost, claim or expense we incur as a result of your breach of this clause.
6. Pricing and Payment
Our charges may be based on hourly rates, fixed prices, or a combination, as confirmed at the time of booking. Additional waiting time, extra labour, extended travel time, tolls, parking charges, congestion and clean air zone charges, and any other reasonably incurred costs may be added to the final invoice.
Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require a deposit at the time of booking for certain services, which is non refundable except as set out in the cancellation provisions below.
We accept common forms of payment as notified to you. We reserve the right to withhold unloading or release of goods until payment has been received in full, where lawful to do so.
If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs of debt recovery.
7. Cancellations and Changes
You may cancel or amend a booking by giving us notice.
If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion or credited towards a future booking.
If you cancel within 24 to 48 hours of the scheduled start time, we reserve the right to retain some or all of any deposit and may charge a cancellation fee to cover our costs and loss of business.
If you cancel within 24 hours of the scheduled start time or fail to be present when we arrive, we may charge up to the full quoted price.
Any requested changes to dates, times, addresses, or scope of work are subject to availability and may result in revised pricing. We have no obligation to accommodate changes, but will make reasonable efforts to do so.
We may cancel or postpone the service due to events beyond our reasonable control, including adverse weather, vehicle breakdown, accidents, illness, strikes, or unexpected access issues. In such cases, our liability will be limited to rescheduling the service or refunding any deposit paid.
8. Delays and Access
While we aim to arrive and complete the work within the time estimates given, all times are approximate and not guaranteed. Traffic, weather, road closures, access difficulties and other circumstances may cause delays beyond our control. We shall not be liable for any indirect or consequential loss or costs arising from delays.
If we are unable to start or continue work due to lack of access, incomplete packing, or other issues on your side, we may charge for waiting time or for any additional time spent resolving the issue.
9. Customer Packing and Preparation
Unless we have agreed to provide packing services, you are responsible for appropriately packing and labelling all goods. Boxes should be of reasonable size and weight, sealed and clearly marked, especially fragile items.
We will take reasonable care when handling your packed items, but we are not responsible for damage resulting from inadequate or unsuitable packing or from overloading boxes, drawers, or containers.
Large furniture should be emptied where practical and dismantled if necessary for safe moving, unless you have arranged for us to carry out dismantling. We may refuse to move items that are excessively heavy or not safe to carry.
10. Waste and Clearance Regulations
Where we provide clearance or removal of unwanted items, we will comply with applicable waste and environmental regulations. We transport only permitted waste and dispose of it through authorised facilities.
We will not remove hazardous or prohibited waste, including chemicals, liquids, asbestos, biological waste or clinical waste. You are responsible for ensuring that items presented for clearance are lawful and safe to handle.
We may refuse to remove any items that we reasonably believe are unsuitable or unlawful to carry or dispose of. You remain responsible for any fees, fines or liabilities arising from improper or undisclosed waste items.
11. Our Liability
We will exercise reasonable skill and care in providing the services. Our liability for loss of or damage to your goods, or for any other loss you suffer, is subject to the following provisions.
We are not liable for loss or damage arising from your failure to pack items suitably, your failure to secure or protect goods, your lack of supervision or your inaccurate instructions. We are not liable for normal wear and tear, minor scuffs, or pre existing damage.
We are not responsible for damage to goods or property where we act on your express instructions against our advice or where the damage results from moving goods through tight or restricted spaces such as stairwells, doorways or corridors, and you have been advised that damage may occur.
We are not liable for consequential or indirect loss, including loss of profit, loss of opportunity, loss of income, or loss arising from delays, missed appointments, or inability to use premises or goods.
To the extent permitted by law, our total liability for any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the lower of the replacement value of the goods actually lost or damaged, and a reasonable multiple of the service charge paid for the specific job giving rise to the claim.
12. Exclusions and Limitation
We are not liable for electrical or mechanical derangement of appliances or equipment unless there is clear evidence of physical damage caused by our negligence.
We do not accept liability for the loss of cash, jewellery, precious metals, artwork, antiques, or items of exceptional value unless we have expressly agreed in writing to transport such items and you have provided a full description and valuation.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded.
13. Claims and Complaints
You must inspect your goods and property as soon as reasonably possible after completion of the service. Any visible damage or missing items should be reported to us as soon as discovered.
For any claim relating to loss, damage or service quality, you must notify us in writing within a reasonable period, providing full details and any supporting evidence. Failure to notify us within a reasonable time may affect our ability to investigate and resolve the matter.
We will review your complaint, may request further information, and will respond with our findings and any proposed resolution. Our decision will take into account the terms of this Agreement, the evidence provided, and any applicable legal requirements.
14. Insurance
We maintain appropriate insurance in connection with our business. This may include goods in transit and public liability cover reflecting the nature of our work. Our insurance does not replace your own contents or business insurance, and it is your responsibility to ensure your goods are adequately insured for their full replacement value.
15. Privacy and Data Protection
We collect and use your personal information only for the purpose of providing and administering our services, managing bookings, processing payments, and communicating with you. We will not sell or disclose your personal data to third parties except where required to provide the services, to comply with legal obligations, or with your consent.
We will take reasonable steps to keep your personal information secure and to process it in accordance with applicable data protection laws.
16. Termination
We may terminate the Agreement immediately and without liability if you commit a serious breach of these Terms and Conditions, if we reasonably believe that our staff or contractors may be at risk of harm, abuse or unacceptable behaviour at your premises, or if providing the services would be unlawful or unsafe.
On termination, you will remain liable to pay for any services already provided and for any non recoverable costs incurred by us in preparation for the service.
17. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, breakdowns, strikes, lockouts, civil unrest, acts of terrorism, or compliance with laws or regulations.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that, if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
The Agreement constitutes the entire understanding between you and us in relation to the services and supersedes any previous discussions or representations. Any variation to these Terms and Conditions must be agreed in writing.
No person other than you and us shall have any rights under the Agreement. You may not assign or transfer your rights or obligations without our prior written consent.
By booking our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.
